pkt365 Privacy Policy

This Privacy Policy ("Policy") describes how pkt365 ("pkt365", "we", "us", or "our") collects, processes, stores, and protects the personal data of players who access or use the pkt365 online casino and sports betting platform, available at pkt365.org (the "Platform").

This Policy applies to all registered players and visitors based in Pakistan, including cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Peshawar. By registering an account or continuing to use the pkt365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree with any part of this Policy, you must discontinue use of the pkt365 platform and contact our support team to close your account. We may update this Policy periodically, and material changes will be communicated to all registered players via their registered email address.

pkt365 is an online casino and sports betting platform operated for the benefit of players based in Pakistan. The platform offers a comprehensive suite of gaming products including live dealer casino games, RNG casino titles, slot games, cricket betting, PSL markets, and a full PKR-denominated digital wallet supporting payment via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.

For the purposes of this Privacy Policy, pkt365 acts as the data controller in respect of the personal data of its registered players. This means pkt365 determines the purposes for which and the manner in which personal data is processed, and is responsible for ensuring that such processing complies with applicable data protection obligations.

All enquiries relating to this Privacy Policy, data subject requests, or concerns about how pkt365 handles your personal data should be directed to our support team via live chat available 24 hours a day, or by email as specified in Section 11 of this Policy.

pkt365 collects personal data from you directly — when you register, verify your account, make a deposit or withdrawal, contact support, or interact with the platform — and automatically, through the technical systems that operate the pkt365 website and gaming environment. The categories of personal data we collect are set out below.

pkt365 does not collect sensitive personal data such as biometric data, health information, or political or religious beliefs. We do not knowingly collect any personal data from individuals under the age of 21 years. If we become aware that data has been collected from an underage individual, the account will be immediately suspended and all associated data reviewed in accordance with our responsible gaming obligations.

pkt365 uses your personal data only for the purposes for which it was collected, or for compatible purposes that you would reasonably expect. The primary purposes for which pkt365 processes your personal data are:

• Account Management: To create, maintain, and manage your pkt365 player account, including processing your registration, verifying your identity, and managing your PKR wallet balance.
• KYC Compliance: To verify your identity and age in accordance with pkt365's Know Your Customer obligations, ensuring that all players are at least 21 years of age and that no sanctioned individuals access the platform.
• Payment Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to maintain accurate records of all PKR transactions on your account.
• Platform Delivery: To provide access to pkt365's full range of casino games, live dealer tables, slot titles, cricket betting markets, and PSL sportsbook products.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct prohibited under pkt365's Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be experiencing problem gambling, and to administer deposit limits, session reminders, cool-off periods, and self-exclusion requests.
• Customer Support: To respond to your queries, complaints, and technical support requests submitted via live chat or email.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have given explicit consent to receive such communications.
• Legal & Regulatory Compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the pkt365 platform.

pkt365 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pkt365 — including account creation, payment processing, game delivery, and KYC verification — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing that is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful regulatory requests, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics is based on pkt365's legitimate interests in operating a safe and compliant gaming platform, balanced against your privacy rights.
• Consent: Processing of your personal data for marketing communications — including promotional emails, SMS bonus alerts, and push notifications — is carried out solely on the basis of your explicit consent. You may withdraw this consent at any time through your account settings without affecting the lawfulness of any prior processing.

pkt365 does not sell, rent, or otherwise commercially disclose your personal data to third parties for marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• KYC Verification Partners: Licensed identity verification service providers who assist pkt365 in validating CNIC documents, confirming addresses, and screening against applicable sanctions lists.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network infrastructure providers, solely to the extent required to process your deposits and withdrawals.
• Regulatory Authorities: Pakistani financial intelligence authorities, gaming regulators, law enforcement agencies, and courts, where pkt365 is required by law to disclose personal data.
• IT Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who support the technical operation of the pkt365 platform. All such providers are bound by data processing agreements that restrict their use of your data to the purposes specified by pkt365.
• Fraud Prevention Networks: Industry-standard fraud detection services used to identify suspicious account behaviour, multi-accounting, and coordinated bonus abuse across the platform.

All third parties with whom pkt365 shares personal data are required to implement appropriate technical and organisational security measures to protect that data. pkt365 does not permit its third-party service providers to use your personal data for their own independent purposes.

pkt365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our standard data retention periods are as follows:

• Active Account Data: Retained for the full duration of your account relationship with pkt365, plus a minimum of five years following account closure.
• KYC Documents: Retained for a minimum of five years following account closure in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: All PKR deposit, withdrawal, and wagering transaction records are retained for a minimum of five years following the date of the transaction.
• Customer Support Communications: Retained for a minimum of two years following the resolution of the relevant support query or complaint.
• Marketing Consent Records: Retained for as long as your consent remains valid and for a reasonable period thereafter to demonstrate compliance in the event of a regulatory query.
• Technical & Log Data: IP address logs, login records, and session data are retained for a period of 12 months from the date of generation.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with pkt365's internal data disposal procedures. If you request deletion of your personal data before the expiry of the applicable retention period, pkt365 will assess the request against its legal obligations and notify you of the outcome.

pkt365 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device when you visit pkt365.org. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the pkt365 platform to function. They enable core features such as keeping you logged in, maintaining your PKR wallet session, and securing your account. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the pkt365 platform — such as which pages are visited most frequently and how long players spend on each section. This data is used to improve platform performance. No personally identifiable information is collected by these cookies.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming notification preferences, so you do not have to reset them on every visit.
• Marketing Cookies: These cookies are used only where you have provided explicit consent and are used to deliver relevant bonus offers and promotional content based on your activity on the pkt365 platform. They do not track your activity on other websites.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to use the pkt365 platform normally. Disabling other categories of cookies will not affect your ability to register, deposit, play, or withdraw.

As a pkt365 player, you have the following rights in relation to your personal data. These rights are not absolute and may be subject to certain limitations under applicable law, particularly where pkt365 has legal obligations that override individual privacy rights in specific circumstances.

• Right of Access: You have the right to request a copy of the personal data pkt365 holds about you. Requests will be processed within five business days, and the data will be provided in a commonly used electronic format.
• Right to Rectification: If any of the personal data pkt365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain data directly through your pkt365 account settings, or by contacting our support team.
• Right to Erasure: You have the right to request that pkt365 delete your personal data, subject to pkt365's legal obligation to retain certain records for a minimum period as described in Section 7.
• Right to Restrict Processing: In certain circumstances, you have the right to request that pkt365 restricts its processing of your personal data — for example, while a dispute about the accuracy of that data is being resolved.
• Right to Data Portability: You have the right to request that certain personal data you have provided to pkt365 be transferred to you in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests, including profiling for fraud detection or responsible gaming monitoring. pkt365 will assess whether compelling grounds exist to continue such processing.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the rights listed above, please contact the pkt365 support team via live chat (available 24/7) or email as described in Section 11. pkt365 will respond to all valid data subject requests within five business days of receipt. In complex cases, this period may be extended by a further ten business days, and you will be notified accordingly.

pkt365 takes the security of your personal data very seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and pkt365.org is encrypted using 256-bit SSL/TLS protocols, ensuring that your login credentials, PKR wallet transactions, and personal data cannot be intercepted in transit.
• Encrypted Data Storage: Personal data stored on pkt365 servers — including CNIC documents, financial records, and KYC materials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within pkt365 is restricted on a strict need-to-know basis. Staff access to player data is logged, monitored, and subject to regular review.
• Two-Factor Authentication: pkt365 supports optional two-factor authentication (2FA) for player accounts, providing an additional layer of protection for your login process.
• Intrusion Detection: pkt365 operates real-time intrusion detection and monitoring systems to identify and respond to potential security incidents promptly.
• Regular Security Audits: The pkt365 platform and its supporting infrastructure undergo regular security assessments and penetration testing conducted by qualified third-party security professionals.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, pkt365 will notify affected players without undue delay and will take all reasonable steps to contain and remedy the breach.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkt365 handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the pkt365 website. This is the fastest way to reach our team for data-related queries.
• Email: support at pkt365.org — please use the subject line "Privacy Request" to ensure your message is routed to the appropriate team.
• Support Hours: Our support team operates on PKT (UTC+5), 24/7, including Pakistani public holidays.

pkt365 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify all registered players via the email address associated with their pkt365 account at least seven days before the changes take effect. The updated Policy will also be published on this page with a revised effective date.

Your continued use of the pkt365 platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must cease using the platform and contact our support team to close your account before the revised Policy takes effect.

By using pkt365, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety. This Policy forms part of the overall agreement between you and pkt365, alongside the Terms & Conditions and the Responsible Gaming Policy.